Returns & Exchanges

Due to the perishable nature of our premium chocolate, Godiva does not accept returns; however, we are committed to your satisfaction and will replace or refund any order that does not arrive in perfect condition.

1

Contact Customer Care

Reach out to our support team within 15 days of your delivery if there is an issue with your order's quality or accuracy.

2

Provide Order Details

Include your order number, a description of the issue, and clear photographs of the product and packaging for our review.

3

Quality Assessment

Our team will evaluate your claim to determine if a replacement, store credit, or full refund is the appropriate resolution.

4

Resolution Processing

Once approved, replacements are shipped immediately via expedited delivery, or refunds are issued to your original payment method within 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing